faq

Our collection is designed with simplicity, function, and comfort in mind. Every item is thoughtfully developed by our in-house team, tested for performance, and produced in limited quantities to maintain high standards. We focus on clean ingredients, reliable craftsmanship, and everyday usability.

We use a combination of eco-friendly, high-grade, and responsibly sourced materials chosen for durability and safety.

Each product comes with its own care guide, but as a general rule, avoiding extreme heat, moisture, or harsh cleaners will help extend the lifespan.

Our fragrances are subtle and layered — created to provide a pleasant atmosphere without overwhelming your space.

You can explore our items at select partner stores and lifestyle retailers. Check our Store Finder for locations.

Yes! We offer limited customization on selected products such as packaging notes or gift messages.

If customization is available for an item, you’ll find the option directly on the product page during checkout.

Yes! We offer limited customization on selected products such as packaging notes or gift messages.

If customization is available for an item, you’ll find the option directly on the product page during checkout.

Once your order ships, you will receive a tracking link via email or SMS.

You can use that link anytime to check real-time updates on your delivery.

Order updates (address, phone number, or items) are possible within 1 hour of placing the order.

Once the order is processed, changes are no longer possible.

We accept major credit cards, debit cards, UPI, Net Banking, PayPal, and wallet payments.

All transactions are fully secure and encrypted.

Standard delivery typically takes 3–6 business days, depending on your location.

International orders may take 8–14 business days with customs processing.

Express shipping is available in select regions.

Same-day delivery may be offered in metro cities — options will be visible at checkout based on your PIN code.

You can update your address within 1 hour of placing your order.

If the order has already been shipped, we can request a reroute with the courier, but success is not guaranteed.

Minor delays can occur due to weather, festivals, or courier load.

If your order is delayed beyond the estimated window, please contact us and we’ll investigate with the courier.

In rare cases, multiple items may ship separately.

If something is missing, contact our support with your order number — we’ll resolve it quickly.